Shared service center or often abbreviated as SSC is a service to divide tasks or sharing in order to overcome the limitations of both resources owned by companies and technology. It is said that this kind of service is a service that is shared to other lines of companies so that it does not make a feeling of having to spend excessive costs to be able to have their own service line.
It can be said that services like this are mandatory services that must be owned by companies if they want to optimize how their company performs. Even the government itself has also implemented a system like this to SOE businesses to be able to maximize how these businesses without having to spend expensive maintenance costs.
For ordinary people, maybe many of them are not very familiar and know exactly about what is meant about this kind of service, because saving money is not easy to get to know the service.
A Simple Explanation of Shared Service Center Services
Because many rumors have said if shared service or SSC is one type of service to be able to improve optimization in a company, then knowledge is needed to know more about what SSC is. Because there are manyproblems, especially for the company. Becauseif you can implement services like this in the company then of course it will bring benefits to the company so that it will be more optimal.
In short, shared service center is the distribution of service services or tasks to be able to overcome resource limitations. Because by using this concept will make a company burden that must be done to be able to pursue targets by spending the minimum possible costs. This is because they do not need to spend money to buy a technology or other supporting things because it can be done through SSC.
By using this concept actually has a goal only to minimize spending on the company’s operational field and can improve the reliability of services in the company. Because the organizers and agents of the shared service will certainly always provide supervision about the course of services provided by the leadership by a number of experts in their fields.
So it can be concluded that this SSC is a unit or agent in the company that provides service services to be able to divide the use so that it can be used to all parts of the entity in a company.
The Main Benefits of Using Shared Service Center
Even by realizing the benefits and benefits that can be obtained through the concept of the service, it makes some business entities choose to implement or implement this concept. Some examples include such as SOEs such as Telkom Group and ALSO PT Pertamina which is one of the biggest competitors in Indonesia that implements shared service centers. Of course, they are aware of some of the benefits of using this shared service.
One of the benefits of using the concept of shared service is as one of the means to be able to reduce the costs that must be incurred because it can continue to optimize the performance of the company by incurring relatively cost-effective. So that by using this service will certainly be able to improve the management of business operations in a company. As a result, the company does not need to allocate a relatively large investment just for the device.
It feels that the increase in reliability in a company is certainly an added value if it has implemented the use of shared service services. If you feel the benefits like this, of course, it will be very beneficial for the company because in the end this will have a focus as customer satisfaction optimization.
Another benefit is to be used as a decision support. Because by using shared services it turns out to produce data that is delivered and analyzed turns out to be reliable data and ready for execution.
Simple Example of Shared Service Center Deployment
Maybe so far there are many of you who do not know for sure what SSC is. This is natural because most people who understand about this term are those who work in the company field, especially in the development of the company. To be able to find out how the concept of a service like this, it takes a real example to be able to describe the service.
We will take a simple illustration that can now be described to implement this concept. One of them is a company such as a post office that began to implement shared services. This company uses these services to be able to develop and manage HR, accounting, and asset functions.
Before using this service, every post office certainly uses the support function system of each department. For example, such as the finance department, human resources, and others. But since it has implemented the concept of this service service, every post office no longer needs to have these divisions because it can be decentralized based on a certain region in order to provide the same service open several branches of the post office.
That’s why all post offices now do not need a support division as above so as to make the company to be able to reduce operational costs and can reduce the number of employees. The cost of the reduction of employees can be allocated to the business sphere such as efforts to deliver goods or revocation of goods. So that this results in the company can run more optimally and effectively without more costs.
Barriers dnature Applying Shared Service Center to the Company
Although it is commonly known that services like this can indeed provide benefits and optimization to companies that are quite significant, but unfortunately there are still many companies that have not been able to implement or implement shared service centers due to some obstacles or challenges.
One of the biggest obstacles for a company if you want to implement the services as above, of course inevitably they must be able to change or reorganize the management structure. In addition, the company must also be able to estimate how its work management and human resources can be in accordance with the targets in achieving the goals of the company.
Therefore, in order for the company to focus more on the determinants of the success of the company when using or implementing this service, the company must develop adequate resources and infrastructure. The solution to overcome this is to try to communicate this implementation by meeting with senior management in order to implement the changes effectively.
It can be concluded that the implementation of these services is one solution in order to improve the quality of business in this digital era while maximizing operations. As a result, the application of this concept can optimize the company by spending and minimum costs so that the company can work more effectively.
In order to get sustainable profits, especially in the long run for the company, of course, it is necessary to think of a strategy in order to optimize a job in the company to get a fixed profit. The company needs to allocate a part to the company to improve the overall performance of the company. That’s why the application of the shared service center plays a big role in realizing the above.