A simple explanation of shared services in the service center : KabarGoal

Don’t understand the Shared Services Center? Check out this information

Shared Services Center or often abbreviated as SSC is a service for dividing tasks or sharing in order to overcome the limitations of both business-owned resources and technology. It is said that services like this are services that are shared with other lines of the company so that you do not have the feeling of having to spend excessive costs to be able to have your own line of service.

It can be said that services like this are mandatory services that must be owned by companies if they want to optimize the performance of their company. Even the government itself has also implemented a system like this for state-owned enterprises to be able to maximize what these companies are like without having to spend expensive maintenance costs.

For ordinary people, perhaps many of them are not very familiar and know for sure what such a service means, because saving money is not easy to know the service.

A simple explanation of shared services in the service center

Because many rumors have said that shared service or SSC is a type of service to be able to improve optimization in a company, it takes knowledge to know more about what SSC is. Because there are many problems, especially for companies. Ifyou can implement a service like this in the company, then, of course, it will bring profits to the company to make it more optimal.

In short, a  shared service center is a division of services or tasks in order to overcome resource constraints. Because using this concept will create a burden for the company that must be done in order to pursue the goal by spending as little as possible. This is because they don’t need to spend money to buy a technology or other supporting stuff because it can be done through SSC.

The use of this concept actually has the sole objective of being able to minimize expenses for the operational fields of the company and can improve the reliability of services in the company. Because shared service organizers and agents will certainly always provide oversight regarding the course of services rendered to leadership by a number of experts in their fields.

So it can be concluded that this SSC is a unit or agent in a company that provides service services to be able to divide the use so that it can be used to all parts of the entity in a company.

Key benefits of using  Shared Services Center

Even realizing the benefits and benefits that can be gained through the concept of the service, it makes some business entities choose to implement or implement this concept. Some examples include state-owned companies such as Telkom Group and PT Pertamina, which is one of the biggest competitors in Indonesia implementing shared service centers. Of course, they are aware of some of the benefits of using this shared service.

One of the benefits of using the shared service concept is as a means to be able to reduce the costs that must be incurred because you can continue to optimize the performance of the company by spending relatively efficient costs. So by using this service, you will definitely be able to improve the management of business operations in a company. As a result, the company does not need to allocate relatively large  investments  only to devices.

It seems that increasing reliability in a company is certainly an added value if you have implemented the use of shared services. If you feel benefits like this, of course, it will be very beneficial for the company because in the end this will have a focus like optimizing customer satisfaction.

Another benefit is to be able to be used as a decision support. Because by using a shared service, it turns out that the data sent and analyzed turns out to be reliable data and is ready for execution.

A simple example of deploying shared service centers

Perhaps so far there are many of you who do not know for sure what SSC is. This is natural because most people who understand this term are those who work in the field of enterprise, especially in enterprise development. In order to know what the concept of a service like this is like, you need a real example to be able to describe the service.

We will take a simple illustration that we can now illustrate to implement this concept. One of them is a company like a post office that has started implementing shared services. This company uses these services to be able to develop and manage human resources, accounting and asset functions.

Before using this service, each post office certainly uses the system of support functions of each department. Examples include the finance department, human resources, and others. However, since the implementation of the concept of this service, each post office no longer needs to have these divisions because it can be decentralized based on certain regions to provide the same service to open several post offices.

That is why all post offices now no longer need the support division like the previous one so that they can make the company able to reduce operating costs and reduce the number of employees. The cost of the employee deduction can be allocated to the business environment, such as efforts to deliver goods or revocation of goods. Therefore, this results in the company being able to operate more optimally and effectively without further costs.

Obstacles tothe implementation of shared service centers in enterprises

Although it is commonly known that services like this can provide significant benefits and optimizations to businesses, but unfortunately there are still many companies that have not been able to implement or implement shared service centers due to some obstacles or challenges.

One of the biggest obstacles for a company if it wants to implement services like the above, of course, must inevitably be able to change or reorganize the management structure. In addition, the company must also be able to estimate how its work management and human resources can agree with the objectives in achieving the company’s objectives.

Therefore, in order for the company to focus more on the determinants for the company’s success when using or implementing this service, the company must develop adequate resources and infrastructure. The solution to overcome this is to try to communicate this implementation by holding meetings with senior management in order to effectively implement the changes.

It can be concluded  that the implementation  of  these services is one of the solutions to improve the quality of the business in this digital age and maximize operations. As a result, the application of this concept can optimize the company by spending and costing as little as possible so that the company can work more effectively.

To make sustainable profits, especially in the long term for the company, of course, it is necessary to think of a strategy so that you can optimize a job in the company for a fixed profit. The company needs to assign a stock to the company to improve the overall performance of the company. That’s why implementing a shared service center plays an important role in realizing the above.

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